The unit is a rheem prestige heat pump water heater.
Rheem hybrid water heater condensate drain clogged.
Try to clean out the condensate line and call rheem tech support.
Rheem performance platinum 80 gal.
All pros listed are independent dealer owned.
Hybrid water heater complains condensate lines are blocked.
Added smart features like exclusive water leak detection alerts and vacation setting plus energy cost savings and our 10 year warranty all add up for a quick payback in less than two years 11 and big savings over the life of the water heater.
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Switch it into traditional mode meaning it uses only the elements to heat the water.
Add up your savings.
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The setup looks fine except the water sensor should be in the heater pan there should be a drain on the heater pan and you need a 6 once air gap between the ground and your popoff valve line.
When i originally hired a plumber to install the heater he used pvc pipe for both the primary and secondary condensate line outs connected together further downstream with a tee.
The state hybrid manual says to put water heater in standby mode then turn off power remove access panel on fan side by loosening screws wipe dirt and debris to clean pan inspect line for clogs and kinks do not reduce drain tube into smaller line put cover back and restore power then system performs diagnostic prior to operation.
I can hear it run when i pour water into the drain.
10 year hybrid high efficiency smart tank electric water heater.